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Serving the Augusta GA Area

478.625.8101 or 478.494.1600

Customer Survey

Thanks for making us your landscape company of choice. The selection and installation of your landscape is very exciting and we hope has been quite enjoyable as well. It is also very satisfying to experience a well maintained landscape and we trust our services are providing this. In today’s business environment, where good companies are being replaced by great companies, one of our goals is to never become complacent and lose sight of those things that truly make us great.

One of the ways we do this is through feedback from you, our clients. The information you provide us will be greatly appreciated and will be used to improve our services. Thanks!

Email Address:

First & Last Name:

Address:

Phone:

 

Please rate the following on a scale from 1 to 5 with 1 being the most negative and 5 being the most positive

  1 2 3 4 5
Overall, how would you rate your experience dealing with our company?

How would you rate our communication? 1 2 3 4 5

Were you kept informed about the stages of the project and what to expect?

Were things communicated clearly enough that you could visualize and understand them?


How would you rate our timeliness? 1 2 3 4 5

Did we come when we said we were going to or call before we couldn't make it and let you know why we couldn't?

 

How would you rate our quality?
1 2 3 4 5

Were the plants healthy, the grass laid smoothly, no dry spots in the irrigation, proper water drainage off the patio, etc.?

If we are doing your maintenance, are the shrubs pruned correctly, the grass mowed the right height with the stripes straight, edging done properly, etc.?

 

How would you rate our technicians?
1 2 3 4 5

Were the technicians on your property dressed professionally and did they conduct themselves in a professional manner? (No bad language, sleeveless shirts, etc.)

 
  1 2 3 4 5
Were things communicated clearly enough that you could visualize and understand them?
 
What did you enjoy the most about working with Rollin’s Landscape Company?  

 
Did anything happen that you did NOT appreciate so well?  

 
Are there any of our employees that you would like to recognize as having performed exceptional service?  

 
Are there any other services that we provide that you would like to be contacted with information on? (Lighting, Patios, Maintenance, etc.)  

 
Additional comments about your experience with our company. (Short testimonial)

 

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